CWM CUSTOMER FREQUENTLY ASKED QUESTIONS

When are the bills due?
Our billing cycle runs from approximately the 20th of one month to the 20th of the next. Bills are almost always due the 10th of the month following the billing cycle. For example, if the cycle runs from August 20th to September 20th, the bill will be due on October 10th. Payments not in the office or drop box ON the 10th will incur a late charge. There will be NO exceptions made for late payments.

How can I make my payment?
Payments may be made to us by mail in check or money order. Please note that we MUST receive mail payments by the 10th. We WILL NOT remove late fees due to delays in postal delivery. Customers may also pay cash, check, money order or credit card in our office during office hours. We also now offer the option to pay online. You may use the ‘Pay Your Bill Online’ tab on the main page of our website and follow the prompts from there. Please also note that when using credit card online or in office the full balance must be paid. Also be advised that we use a third party payee that charges 60 cents plus a 2.7% charge for this convenience.

What if I have to make a payment after business hours, or on the weekend?
We have an overnight drop box located on the back wall of our office. It is a gold slot, and there are payment envelopes located in a black mailbox beneath the drop slot. Please DO NOT drop cash or money orders into the drop box. CWM will not be held responsible for cash or money orders placed in the drop box.

What if I do not receive my bill?
CWM customers are responsible for making sure their account is current. If a bill is lost in the mail, the customer is still responsible for making the payment on time. You may call or come by our office during business hours, or e-mail us at info@communitywater.net, to obtain your balance.

Why is the bill high?
Most of the time, it is due to a leak inside the unit (a leaky flapper in the toilet is the most common culprit). The customer is responsible for payment of water lost through leaks. On rare occasion, it is due to a misread meter, which CWM would reread and correct charges. Also, please read the bill carefully as to not misinterpret a previous balance as a high bill.