CWM CUSTOMERS

Update your Address and/or Phone number using the form below:
Items marked with a (*) are REQUIRED.

Name *
Email
Current Address*
Current Zip Code*
Current Phone Number*
NEW Address *
NEW Zip Code *
NEW Phone Number *

Request a Disconnect using the form below:
Items marked with a (*) are REQUIRED.

Name *
Email
Current Address *
Date of Disconnect *
Forwarding Address *
Forwarding Zip Code *
Current Phone Number *


Request a Transfer:
Location to location transfers only.
There will be a request transfer fee applied to your account. Upon completion of this form you will be taken to a new agreement page. In order for your transfer to go through, you will have to complete the new agreement.
Items marked with a (*) are REQUIRED.

Name *
Email
Current Address *
Current Zip Code*
Current Phone Number*
NEW Address*
NEW Zip Code*
NEW Phone Number*
DATE SERVICE TO BEGIN*
  I understand there will be a transfer fee applied to my account.
  I understand that a new agreement form must be completed before this transfer will apply.

CWM CUSTOMER FREQUENTLY ASKED QUESTIONS

When are the bills due?
Our billing cycle runs from approximately the 20th of one month to the 20th of the next. Bills are almost always due the 10th of the month following the billing cycle. For example, if the cycle runs from August 20th to September 20th, the bill will be due on October 10th. Payments not in the office or drop box ON the 10th will incur a late charge. There will be NO exceptions made for late payments.

How can I make my payment?
Payments may be made to us by mail in check or money order. Please note that we MUST receive mail payments by the 10th. We WILL NOT remove late fees due to delays in postal delivery. Customers may also pay cash at our office during office hours. We are unable to accept credit card payments or electronic funds transfers.

What if I have to make a payment after business hours, or on the weekend?
We have an overnight drop box located on the back wall of our office. It is a gold slot, and there are payment envelopes located in a black mailbox beneath the drop slot. Please DO NOT drop cash or money orders into the drop box. CWM will not be held responsible for cash or money orders placed in the drop box.

What if I do not receive my bill?
CWM customers are responsible for making sure their account is current. If a bill is lost in the mail, the customer is still responsible for making the payment on time. You may call or come by our office during business hours, or e-mail us at info@communitywater.net, to obtain your balance.

Why is the bill high?
Most of the time, it is due to a leak inside the unit (a leaky flapper in the toilet is the most common culprit). The customer is responsible for payment of water lost through leaks. On rare occasion, it is due to a misread meter, which CWM would reread and correct charges. Also, please read the bill carefully as to not misinterpret a previous balance as a high bill.


SUB-METERING PROS and CONS

Pros:

* Water Conservation: We have seen a total property reduction in water usage of 30% to 70% on each property that has been sub-metered to date.

* Lowered Association Dues or Increased Building of Deferred Maintenance Account: The condominium association is able to reduce the operating budget by removing the water/sewer expense. This allows the association to put this money into the deferred maintenance account, increase spending on property maintenance and improvements, or decrease association dues.

* Responsibility: Payment becomes the responsibility of the person who uses the water. The condominium association has no further liability for any water usage other than pool and irrigation. In addition, if a unit is vacant, water can be disconnected to ensure no loss of water through leaks.

* Earlier Leak Detection: If there is an undetected leak in a unit, it will produce a high bill. This prompts residents to report leaks and have them repaired. Also, each water meter will have its own leak indicator.

* Increased Convenience: If there is a leak in a unit that is causing property damage, the water can be turned off at the meter. This will affect only the unit that has the leak. Currently, water to the entire property or building has to be turned off when there is a problem in a single unit.

 

Cons:

* There will be a one-time interruption in water service during meter installation. CWM will install meters during summer months when the least number of people are in residence.

* Some damage to landscaping during meter installation is unavoidable. We try to keep damage to a minimum, and we will coordinate with your landscaper.

* Tenants and owners must deal with another utility bill. Just like any other utility, this is part of personal responsibility.

* Tenants must pay their water bill on top of rent. At first glance, this may make it look unattractive to prospective tenants. However, all properties built since 1991 have individual water meters. Meters installed on your units simply put them on an equal basis with other properties. Tenants may notice water is not included, but give it very little weight when making their decision to rent since it is the same as other units. The unit is the selling point.

For more information on submetering, e-mail april@communitywater.net